Customer Services

 

Shipping

We ship online purchases through UPS, but at times may also use UPS Basic depending on package weight and dimensions.

Standard shipping orders should arrive within 7-10 business days for in-stock items, however please allow up to 2 additional days for rural zip codes. Express shipping orders should arrive within 3-5 business days for in-stock items.

For next business day orders placed before 12pm EST Monday to Friday and with a credit card approval, orders will arrive the following business day.

You will receive an email notification once your order leaves our warehouse, which will also contain the tracking number that can be tracked by clicking here.

Please note it may take 24 hours for tracking information to become available on the UPS website, and we may ship multiple item orders from different locations, and as a result these shipments may arrive on different days.

Total Order Value Standard (7- 10 days) Eapress (3 days) Next business day
Up to $100.00 FREE $15 $25
$100.01 - $200.00 FREE $15 $30
$200.01 - and above FREE $15 $30

Orders shipped to AK and HI can only be shipped express or next business day, and require an additional $3.00 processing fee.

If you need further assistance please contact the Customer Relations on contact us

PO Boxes, rural routes or APO/FPO Addresses
Unfortunately we are unable to ship to PO Box, rural routes or APO/FPO Box addresses.

International Shipping
We are unable to ship internationally from the USA. However for deliveries outside of the United States, please refer to our international website www.kurtgeiger.com, you can also contact our UK based Customer Relations team on +44 (0) 845 257 2571 or online.info@kurtgeiger.com

Returns & Exchanges

Unworn or defective full price merchandise may be returned within 30 days of purchase for a full refund or exchange. Unworn sale or promotion merchandise may be returned within 15 days of purchase for a full refund or exchange.

In the interest of hygiene we do not offer refunds or exchanges on pierced jewelry, nor swimwear or hosiery if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose.

All merchandise must be returned in the original packaging with tickets attached. Please note merchandise marked “as is” or “final sale” cannot be returned or exchanged, and shipping, handling and sales tax charges are not refundable.

All returns/exchanges must be accompanied with a packing slip. If you do not have a packing slip please contact our Customer Relations team on contact us.

Returns accompanied with a packing slip will receive a refund in the form of the original payment method for the price noted on the slip.

Refunds on credit cards should appear on your next billing statement. For payments by check please allow approximately 4-6 weeks for the bank check to be received. Without a packing slip, a refund will be made in the form of an even exchange or a merchandise credit will be issued. Please not that in both circumstances this will be for the current selling price.

If you received the item as a gift, in which case the price will not be shown on the packing slip, please contact our Customer Relations team on contact us.

Returns by Mail
Please note returns/exchanges received without a packing slip will be processed as an even exchange or a merchandise credit will be provided for the current selling price.

  • Circle the item/s that you are returning/exchanging, and note the quantity and reason code/s for each item. If you would like an exchange please note which items you would like in the designated area.
  • Pack and seal your return securely in the original packaging and include the completed packing slip.
  • A pre-paid UPS return shipping label can be found in your original shipment or you create your UPS return shipping label by clicking here. Please note we will deduct a flat fee of $7.50 from your refund if you decide to use this pre-paid postage label.
  • Affix your UPS return postage label to the packaging, and make sure no other labels are showing.
  • Take the package to your nearest UPS drop off location, which you can locate by clicking here or by calling 1-800-742-5877. UPS also offers pick up in some locations.
  • Note your tracking number down and keep in safe location.

Please ensure you keep your return tracking number, as this will be the reference you will need for any communication relating to your refund/exchange.

If UPS does not offer a service in your area please use an alternative carrier of your choice, however we recommend you select a Priority Mail delivery option, and again note the tracking number. In this instance there is no need to create a UPS shipping label, and no flat $7.50 fee will be deducted from the refund.

The address to send the return to is:

us.kurtgeiger.com
1245 Forest Parkway
Paulsboro
NJ 08066

Please note we are not responsible for any items lost in shipping.

Returns to Retail Locations: It is also possible to return/exchange merchandise to one of our company-owned Kurt Geiger stores. Click here for store list.

Please note that items purchased on us.kurtgeiger.com cannot be returned to Department Stores, Concessions or overseas locations. Any Kurt Geiger merchandise purchased from other retailers must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

Exchanges
For exchanges, please follow the Returns by Mail instructions above. Items sent in for an exchange will not be charged an additional shipping and handling fee when we send the items back to you. As soon as your return is delivered into the warehouse a credit will be raised against your credit/debit card, and in a separate transaction your credit/debit card will be authorised and charged for the replacement exchange item.

These two transactions may occur within the same day, and the availability of funds in your account may depend upon the amount of time it takes your bank to clear the funds (often up to 3 business days).

Please allow up to 7-10 business days for your refund/exchange to be processed.

 

 

 

Close